Refund Policy
A legal disclaimer
Our refund policy aims to guarantee your satisfaction with our products and services. If you are not completely satisfied with your purchase, may request a refund within 12 Hours of the order date. Please ensure that items are returned in their original condition. For further information regarding the return process, kindly reach out to our customer service team.
​
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.